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b) Thousands of customer testimonies and referrals
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a) Available via phone or email, Monday - Friday 7am - 4pm PST
b) Based in our California office
c) No charge for support

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a) More free updates than most companies during product cycles
b) Low cost media replacement
c) Low shipping costs or download options

Great Service

a) We pride ourselves on great customer service
b) We encourage and appreciate your valuable feedback
c) Established in 1985, over 23 years in the business

Mac Data Recovery Software
Buy Mac Data Recovery Software

What's New in Mac Data Recovery Software

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Clicking Drive

If your drive is clicking or making any other strange noises this is likely due to some physical problems with the drive. It is strongly recommended that you immediately power down the drive and stop using it. You will likely cause more data loss by using a drive that is clicking or suffering from a hardware issue so the best option is to stop using it and send it to our full-service cleanroom recovery solution: www.TheDataRescueCenter.com

Deleted files

If you've deleted files on your main drive, those files are marked as free space by the system and can be written over as needed. It's important to stop using your computer as soon as possible in this situation. Do not download any software to the drive where the deleted files were (as that download may overwrite those very files you're trying to recover). There are a few options for you in this situation:

  1. Boot your computer from our Data Rescue Boot DVD
    1. If you have one, simply follow the instructions on the DVD — Then run a deleted file scan on your drive — You will need a second drive to recover the deleted files to.
    2. If you do not have a Data Rescue Boot DVD, you may purchase one online. It is important that you download the boot DVD image to a different computer, burn it using that other computer and then take the disc to the computer you're trying to recover deleted files from-- Your email receipt for the Boot DVD image download will include instructions on how to burn this boot DVD and use it to boot your Mac.
    3. You may also purchase Data Rescue in a retail store (Apple store, MicroCenter,etc) or online store (Other World Computing, Amazon, etc). The retail packaged box will include the bootable DVD inside the box
  2. Boot your computer via FireWire Target Disc Mode (using another Macintosh)

Target Disk Mode

  1. Turn off the machine with the corrupted hard drive (machine).
  2. Connect both machines using a firewire cable.
  3. Boot the secondary Mac as you do normally.
  4. Boot the machine with the corrupted hard drive (machine), while holding the "T" key. Hold the "T" key until you see a FireWire icon floating across the screen.
  5. On your secondary Mac, download and open the Data Rescue 3 demo.
  6. In Data Rescue 3, select the Target FireWire connected Hard Drive as the drive to scan.

If you do not have access to another Mac, you may contact our sales department to order a bootable DVD to be shipped to you for $7.50 shipping and handling so you may demo the software prior to purchase. You may call our sales line at 1-877-477-6763.

  1. Boot your computer via secondary bootable drive

If you have a bootable secondary HD that has a Mac operating system on it, you may use it to run Data Rescue 3 & scan your drive. Here's how:

  1. From a powered off state hold down the "option" key while powering your Mac up.
  2. Once the option's menu appears select your bootable HD and click the arrow to continue.
  3. Install Data Rescue 3 to the HD and launch it.
  4. Now you can scan you HD safely while booting from another drive.

If the deleted files you are trying to recover are NOT on your main drive, then you can simply download the demo for Data Rescue 3 to that main drive, install the application and run it, scanning the other drive where the deleted files occurred.

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What's New in Data Rescue 3

  • Data Rescue 3 sports a brand new Graphical User Interface, with animated visual effects.
  • Over 100 new Reconstructed file types have been added for Deleted and Deep scans.
    Click HERE to see a complete list
  • A powerful new feature called FileIQ allows Data Rescue 3 to learn about new file types from user-supplied samples. This greatly extends the number of potential Reconstructed file types supported.
  • A new File Previewer feature, which can preview many file types prior to recovery.
  • The ability to suspend and resume scans, and to manage the results from multiple scans.
  • Improved support for scanning Apple software RAID drives
  • Improved support for scanning large > 1TB drives
  • Improved support for recovering large sparse disk image files
  • Improved support for recovering pkzip files
  • Improved recovery of hard linked files
  • Added ability to unmount or eject a volume (useful when booted from DVD-ROM)
  • Automatic check for updated Data Rescue 3 version
  • Improved features to assist if a call to Prosoft technical support becomes necessary.
  • New Home Folder feature when booted from DVD; avoids the need to re-enter activation key each time it's booted.
  • Numerous bug fixes

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    FAQs

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    (Separate multiple word searches with a comma. ex: backup, hard drive)


    • Why doesn’t my drive or volume show up?

      If you have attached a drive with a damaged volume since you started Data Rescue, Data Rescue may not automatically notice it. Try the Expert - Refresh Volume List menu item. To access the Expert menu on the toolbar, you'll need to enable the Expert Features in Preferences.

      If the volume you are looking for still does not appear, it may be because Data Rescue is unable to find the correct name for it, in which case it may show some other name such as “unknown” for the volume name. Or it may be that Data Rescue can see the device, but is not able to recognize a volume structure on the device. If that is the case, you will need to choose the device name for scanning rather than the volume.

      Finally, it could be possible that your drive is malfunctioning to the point where your computer is not able to talk to it at all, in which case even the device name will not appear. In this case, no software will be able to scan your device. In this latter case, you might try some or all of the following things to see if your device can be made to appear: Double-check the drive cables and power source; remove/reattach the drive and/or power cycle it; power down and restart your computer.

      You can double-check that the drive can be seen by your computer by using Disk Utility to see if it can detect the drive. If the drive fails to show up in Disk Utility, this means that the computer does not detect the presence of the drive, and no software will be able to access it either.

      If possible, you could also try mounting the drive into an external enclosure and then see if the computer will detect the drive, we've seen this work in some cases. We've also seen some hard drives appear intermittently depending on the nature of the problem with the drive, so you may want to give it several tries, shutting the computer down in between, to see if the drive will re-appear to the system.

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